Crosby, for his part, shrugged off the situation.
"Anyone that knows Sid or follows hockey -- in Pittsburgh or anywhere -- knows that's not the person he is," David Morehouse told the Pittsburgh Tribune-Review.
Crosby told the newspaper in an email the original report was exaggerated and he saw "no need to make a big deal about it."
Crosby was served promptly Friday at a Pennsylvania Department of Motor Vehicles location in the suburb of McCandless as other patrons waited in line, at least one of whom said she was there for an hour and a half.
But Morehouse said Monday that Crosby has never sought that kind of treatment despite his status as one of the most notable players in the NHL.
"To think he would flaunt his status and cut in line -- that's not him," Morehouse said.
Agent Pat Brisson said Crosby, who turned 26 on Wednesday and was there to renew his driver's license, had arrived at the DMV only after making an appointment and "did everything right."
"People of high visibility have been given priority for some time," Jan McKnight, the DMV's community relations coordinator, told the Tribune-Review.
Pittsburgh's other daily paper, the Post-Gazette, initially reported Crosby's DMV visit.
"It just makes sense," McKnight said. "(Crosby) did not do anything that we don't already allow."
Morehouse called it a "a nonnews event," according to the Tribune-Review.
"Anybody who has seen Sid in a public place knows his presence causes all kinds of commotion, and that he likes least to cause a big scene," Morehouse said.