Redskins bar non-season-ticket holders from will call amid stir over fee

A week of tumult and controversy continued for the Washington Redskins, who made an off-the-field stir related to their ticket policy on Thursday before their final preseason game against the Jacksonville Jaguars.

Team spokesman Tony Wyllie said the Redskins have discontinued will-call privileges for non-season-ticket holders. The policy clarification surfaced after angry speculation about a $50 "envelope fee" to leave tickets at will call, a fee that was stipulated on the team's website. Wyllie refuted that and said the fee was an erroneous vestige of a seldom-used option.

Wyllie's statement about the will-call policy, which is available free for season-ticket holders, clarified and updated the policy as it pertains to single-ticket buyers.

"It was a policy that was implemented to combat scalping at the stadium," Wyllie said. "Our ticket office has historically exercised discretion in enforcing the policy. It is an outdated policy, and we no longer require payment. We apologize for any inconvenience."

The section on the team's website describing will call had been updated by Thursday night.

The ticket-policy confusion is the latest entry in a sequence of Redskins confusion and drama.

Early in the week, coach Jay Gruden had a quarterback controversy on his hands when Robert Griffin III was disallowed by an independent neurologist from playing in Saturday's 31-13 preseason win over the Baltimore Ravens after Griffin had been cleared of concussion-like symptoms by that same neurologist two days before. Gruden turned to Kirk Cousins, who played well on Saturday.

On Sunday, ESPN's Adam Schefter and Dianna Russini reported there had been discussion in the team's front office about Griffin's future with the team and that the team even had trade conversations about Griffin with a handful of teams but found no interest.

By Monday, lingering doubt about Griffin's head injury caused Gruden to name Cousins his starter for Week 1. The same day, Gruden expressed confidence in Griffin's position with the team, saying, "I have nothing against Robert. I like Robert as a quarterback, no doubt about it. His future is with the Washington Redskins."

The Redskins open the regular season with a home game at FedEx Field against the Miami Dolphins on Sept. 13.

ESPN Redskins reporter John Keim contributed to this report.